Cashier
Documentation for the Counter POS. , or browse everything below.
Getting Started
What is RestoQR?
RestoQR is a restaurant operating system: QR ordering, kitchen display, counter POS, inventory and GST billing in one system.
guideThe four screens of RestoQR
What each RestoQR screen looks like, who signs in where, and what each one is for.
referenceHow an order flows through RestoQR
The life of an order from QR scan (or till tap) to a settled bill and a cleared table.
referenceMenu
Tables & QR Codes
Create tables
Add tables in bulk with areas and seat counts — each table gets a permanent QR token.
guideTable statuses, explained
Free, Seated, Ordered, Bill requested, Needs cleaning — what each table colour means and who changes it.
referenceClear a table
Reset a table to Free from the tables board or the till — and what to do when it will not clear.
guideGuest service requests (call a server, request the bill)
When a guest taps "Call a server", "Request the bill" or asks for water — where it shows up and how to close it.
guideQR Ordering
How QR ordering works
Scan → order → approve → cook → serve → settle. Why every QR order waits for a human yes.
guideThe guest journey, screen by screen
What your guests see from scan to payment — useful when answering "how do I order?" at a table.
referenceApprove or reject QR orders at the till
The approval queue is how QR orders reach the kitchen — accept fires the KOT, reject asks why.
guideQR code is not working
The QR menu will not open, opens the wrong table, or orders do not appear at the till — checks and fixes.
troubleshootingOrders
Order statuses, explained
New, Accepted, Preparing, Ready, Served, Closed — plus Cancelled and Rejected. What each status means and who moves it.
referenceAccept or reject an order
Accepting sends an order to the kitchen and prints the KOT; rejecting records a reason the guest can see.
guideCancel (void) an order
Void a live order with a reason — what happens to the kitchen ticket, the bill and the stock.
guideAn order is missing
A guest says they ordered but nothing appears — find the order before doing anything else.
troubleshootingKitchen Display
Counter POS
New cashier? Start here
Your first shift on the RestoQR till: sign in, learn the screen, run a sale, take payment, close the day.
guideCreate a sale at the till
Walk-in sales and dine-in orders from the counter POS: pick items, choose the flow, send.
guideTake a payment at the till
Cash, UPI, card or wallet — the payment keypad, tendering, split payment and change due.
guideThe collect queue ("To collect")
Everything owing money, in one queue. Dine-in settles per table; takeaway and pickup settle per order.
guideThe approval queue ("New orders")
QR orders wait for a human yes. How the queue behaves and why it interrupts you.
guideApply a discount at the till
Discount a bill from the POS — every discount is recorded against your account.
guideCash drawer and takings
Open the drawer without a sale, and check today's takings at your terminal before you hand over.
guideEnd of shift for a cashier
What to check before you hand the till over: offline queue, takings, open tables.
guideThe till works offline (cash and KOTs only)
What keeps working when the internet drops, what queues up, and what does not.
referencePOS is not loading
The till is blank, stuck on the spinner, or signs you out — diagnose in this order.
troubleshootingBilling & Settlement
Payments
Online payments from the guest phone
How "Pay now" works on the guest order page, what makes a payment real, and the counter fallback.
guidePayment statuses, explained
Pending, Authorized, Paid, Failed, Refunded — what each payment state means and where to see it.
referencePayment failed
A payment attempt was unsuccessful and the order is not marked paid. Diagnose safely before trying anything again.
troubleshootingPayment pending: customer paid but order shows unpaid
Money left the customer's account but the bill still says unpaid. Follow this reconciliation — do not re-charge.
troubleshootingDuplicate or double payment
The customer seems to have paid twice. How the system prevents it, and the safe path when it happens anyway.
troubleshootingInventory
Printing
Print jobs and reprints
The print spool shows every job — queued, failed, done — and lets you reprint.
guideKOT printing (kitchen tickets)
When KOTs print, what is on them, and how the till, KDS and printer stay in sync.
referencePrinter is not working
No KOTs coming out — diagnose device, connection and agent in that order.
troubleshootingStaff Management
Account & Access
Sign-in problems
"Could not sign in", sessions that expire, wrong screen — get back in without resetting anything.
troubleshooting"You don't have access" (Access denied)
A screen says your role doesn't include it. What that means, who can change it, and why it is not a bug.
troubleshootingForgotten password
There is no self-service password reset yet — here is the honest, safe path for each kind of account.
guide