Reference
Easy
Restaurant Admin (Owner) · Manager · Cashier
Updated September 2026
Payment statuses, explained
Pending, Authorized, Paid, Failed, Refunded — what each payment state means and where to see it.
The statuses
| Status | Badge | Meaning |
|---|---|---|
created | Pending (amber) | A payment was requested; no money confirmed yet |
authorized | Authorized (amber) | Gateway holds the amount; not captured yet |
captured | Paid (green) | Money confirmed and signature-verified — the bill credits this |
failed | Failed (red) | The attempt did not complete — no money was captured |
refunded | Refunded (grey) | A captured payment was sent back |
An order counts as paid when its captured payments cover the bill total — the guest page badge and the till both read from this, never from promises.
Where to see them
- Guest order page — Paid or Pay at counter badge, with each payment listed.
- Admin console → Billing → To collect — the Owed column is the truth about what is left.
- Counter POS — the collect queue shows what each table still owes.
- The restaurant's Razorpay dashboard — the gateway's own record of what actually moved.
Was this helpful?