Troubleshooting
Easy
Kitchen Staff · Restaurant Admin (Owner) · Manager · Cashier
Updated September 2026
Kitchen display is not showing orders
The KDS is empty or stuck — work through these checks in order.
What is the problem?
Orders are coming in but the kitchen screen shows nothing new, or tickets are not progressing.
Why it can happen
- QR orders are still waiting for approval at the till — the kitchen only sees accepted orders.
- The display lost its connection (the screen shows a connection indicator).
- The screen was left signed out overnight — sessions expire.
How to check it
- Ask the till: is there an order sitting in the approval queue? Accept it and watch the KDS.
- Check the connection dot on the display; if it is down, refresh the page.
- If it asks to sign in, sign in with the kitchen account — it lands back on the display.
How to fix it
- Stale screen → reload the browser page; the display re-subscribes to live updates.
- Tablet slept → wake it, reload, and disable auto-sleep on kitchen devices.
- Orders genuinely absent everywhere → follow An order is missing.
What NOT to do
Do not
- Do not cook from verbal orders without a ticket — if the till can accept the order, the ticket will print and appear; cooking off-ticket is how "no onion" gets lost.
How you know it is fixed
Place a one-item test order, accept it at the till, and watch the ticket appear on the KDS within seconds.
Still not working?
Note the device and what the connection indicator shows, and contact support — category Kitchen display.
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