I'm having a problem
Pick what is going wrong. Two questions later you get safe, specific steps — the same instructions our support team follows.
Quick fixes
The problems that cover most support contacts.
Mark an item sold out (86 it)
MenuClear a table
Tables & QR CodesQR code is not working
QR OrderingCancel (void) an order
OrdersAn order is missing
OrdersKitchen display is not showing orders
Kitchen DisplayPOS is not loading
Counter POSPayment failed
PaymentsPayment pending: customer paid but order shows unpaid
PaymentsDuplicate or double payment
Payments"Razorpay is not configured for this restaurant"
PaymentsStock did not decrease after an order
InventoryStock quantity is incorrect
InventoryPrinter is not working
PrintingSign-in problems
Account & Access"You don't have access" (Access denied)
Account & Access"…isn't in this plan" (module locked)
Account & AccessEvery troubleshooting article
QR code is not working
The QR menu will not open, opens the wrong table, or orders do not appear at the till — checks and fixes.
QR OrderingAn order is missing
A guest says they ordered but nothing appears — find the order before doing anything else.
OrdersKitchen display is not showing orders
The KDS is empty or stuck — work through these checks in order.
Kitchen DisplayPOS is not loading
The till is blank, stuck on the spinner, or signs you out — diagnose in this order.
Counter POSPayment failed
A payment attempt was unsuccessful and the order is not marked paid. Diagnose safely before trying anything again.
PaymentsPayment pending: customer paid but order shows unpaid
Money left the customer's account but the bill still says unpaid. Follow this reconciliation — do not re-charge.
PaymentsDuplicate or double payment
The customer seems to have paid twice. How the system prevents it, and the safe path when it happens anyway.
Payments"Razorpay is not configured for this restaurant"
Online payments refuse to start because the restaurant has no working gateway configuration.
PaymentsStock did not decrease after an order
Orders are flowing but the stock balance is not moving. Four checks, in the order they actually fail.
InventoryStock quantity is incorrect
The system says one number, the shelf says another. Reconcile with the ledger, then adjust with a reason.
InventoryPrinter is not working
No KOTs coming out — diagnose device, connection and agent in that order.
PrintingSign-in problems
"Could not sign in", sessions that expire, wrong screen — get back in without resetting anything.
Account & Access"You don't have access" (Access denied)
A screen says your role doesn't include it. What that means, who can change it, and why it is not a bug.
Account & Access"…isn't in this plan" (module locked)
A module opens to a plan notice instead of its screen. What it means and who turns it on.
Account & Access"Tenant account is suspended"
Every sign-in fails with the same suspension message — what it means and the only way back.
Account & Access