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Guide Easy Cashier · Restaurant Admin (Owner) · Manager Updated September 2026

Approve or reject QR orders at the till

The approval queue is how QR orders reach the kitchen — accept fires the KOT, reject asks why.

Where approvals live

The counter POS shows a "New orders" queue; when a QR order lands it interrupts full-screen on purpose — a guest is sitting there watching a spinner. Orders can also be accepted from the admin console's Orders page.

Accept

  1. Check the items and the table on the card.
  2. Press Accept — the order goes to the kitchen, the KOT prints, and the guest's tracking page updates.

Reject

  1. Press Reject and type the reason ("Item sold out", "Table closed").
  2. The reason is audited and shown to the guest, so make it human.

Careful

If the guest already paid online for a rejected order, the payment needs handling — see Duplicate or double payment and, when in doubt, Contact support.