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Troubleshooting Easy Cashier · Restaurant Admin (Owner) · Manager Updated September 2026

POS is not loading

The till is blank, stuck on the spinner, or signs you out — diagnose in this order.

What is the problem?

The till shows a spinner forever, an empty screen, an error on every action, or keeps returning to the sign-in page.

Why it can happen

  • The till device lost internet (or the restaurant connection is down).
  • The sign-in session expired (overnight is normal) — it wants a fresh sign-in.
  • The account was disabled or the restaurant was suspended.
  • The wrong address was bookmarked on the device.

How to fix it

  1. Reload the page. Half of all "POS is down" reports end here.
  2. Check the device's internet — open any other site on the till device.
  3. Sign in again with the cashier account.
  4. If sign-in itself fails → follow Sign-in problems.
  5. If the connection is down but you must keep selling → cash sales and KOTs still work offline (Offline mode).

What NOT to do

Do not

  • Do not keep a sale in your head or on paper "to enter later" when cash sales could have been queued offline — the offline queue exists exactly for this.
  • Do not sign in with someone else's account to "get around" a login problem — every sale is attributed per account.

How you know it is fixed

The item grid loads, a test sale opens the payment sheet, and the offline banner is clear.

Still not working?

Contact support — category POS — with the device, browser and what the screen shows.