QR code is not working

What is the problem?

A guest scans the table code and the menu does not open, or something opens but ordering does not reach the restaurant.

Why it can happen

• The phone camera app is not offering to open the link (old camera app).
• The guest's phone has no internet — the menu needs a connection.
• The code is damaged, or belongs to a deleted table.
• The printed codes were made for a different domain than the one now serving the menu.
• Orders ARE arriving but nobody is watching the till's approval queue.

How to check it

1. 1
   Scan the code yourself with the phone camera (not a QR-scanner app). A banner with the menu link should appear; tap it.
2. 2
   If the menu opens, check the table name in the header matches the table you are standing at.
3. 3
   Place a one-item test order and watch the till — it should pop up in the approval queue within seconds.
4. 4
   If the till shows nothing: check the till is signed in for the right outlet and is online.

How to fix it

• Camera shows no link → try the phone's browser and type the address printed near the code, or reprint the code.
• Wrong table opens → the code on that table belongs elsewhere; reprint the sheet (Print the QR sheet) and replace it.
• Menu does not open at all on any phone → the deployment's guest-menu URL may have changed; contact support with the table name.
• Orders not visible at the till → they wait in the approval queue; make sure a cashier is signed in — see Order is missing.

What NOT to do

How you know it is fixed

A scan opens the menu for the right table, and a test order appears in the till's approval queue.

Still not working?

Note the table name, the phone model, and what the camera shows, and contact RestoQR support — choose QR ordering as the category.