Order lifecycle, accepting and rejecting, cancelling orders, missing orders.
A guest says they ordered but nothing appears — find the order before doing anything else.
Accepting sends an order to the kitchen and prints the KOT; rejecting records a reason the guest can see.
Void a live order with a reason — what happens to the kitchen ticket, the bill and the stock.
New, Accepted, Preparing, Ready, Served, Closed — plus Cancelled and Rejected. What each status means and who moves it.