Payments

Online payments, Razorpay setup, payment statuses, failures and safe reconciliation.

Troubleshooting

A payment attempt was unsuccessful and the order is not marked paid. Diagnose safely before trying anything again.

Money left the customer's account but the bill still says unpaid. Follow this reconciliation — do not re-charge.

The customer seems to have paid twice. How the system prevents it, and the safe path when it happens anyway.

Online payments refuse to start because the restaurant has no working gateway configuration.

How "Pay now" works on the guest order page, what makes a payment real, and the counter fallback.

Connect the restaurant's own Razorpay account: keys, test vs live mode, testing the connection, enabling payments.

Pending, Authorized, Paid, Failed, Refunded — what each payment state means and where to see it.