Frequently asked questions
Short answers. Every question links to the full article where one exists.
General
Do my guests need to install an app?
No. The QR code opens your menu in the phone's browser — no app, no sign-up, no login. Guests can optionally sign in with a phone OTP later for order history and loyalty, but ordering never requires it.
Does the kitchen see orders automatically?
QR orders wait at the till for a cashier to accept — accepting sends them to the kitchen and prints the KOT in one action. Till orders sent to kitchen go straight through. This is deliberate: no food fires without a human yes.
Can one table order several times and pay once?
Yes. Every round from the same table QR joins one table bill. Dine-in settles per table, not per order — that is how a party that ordered three times pays one bill.
Which roles exist?
Owner (restaurant admin), Manager, Cashier, Waiter and Kitchen — plus the RestoQR platform operator account that manages restaurants themselves. Each role has a permission baseline you can fine-tune per person.
Restaurant setup
How long does setup take?
A small venue is typically live within a day: settings, menu, tables, QR sheet and staff invites are each 10–20 minutes. The setup checklist keeps the order right.
Where do I set my GST rate?
Settings → Outlet → GST rate. It applies to every bill from then on, together with the optional service charge. Settings is an owner-only screen.
If I rename a table, do I have to reprint its QR code?
No. Each table gets a permanent QR token at creation; editing name, area or seats never changes the code. Printed codes keep working.
Can I bulk-create my menu?
Yes — export the CSV template from the Menu page, fill it in, and import it back.
POS
What payment methods can the till record?
Cash, UPI, card and wallet — including split across methods on one bill. Only cash can be over-tendered (change due); digital methods settle the exact balance.
Does the till work if the internet drops?
Cash sales and dine-in orders sent to kitchen keep working — they queue on the device and sync automatically. Card/UPI cannot be recorded offline; QR ordering needs the server.
Can a cashier give a discount?
Yes — discounts are part of the cashier role, and every discount is recorded in the audit log against the cashier's account.
How do I open the cash drawer without a sale?
The Drawer button in the till header performs a no-sale drawer open, logged like any other till event.
Payments
When is a payment considered real?
When the gateway's signature verification succeeds on the server and the payment is captured. Nothing else — not a bank SMS, not the guest's word — flips a bill to Paid.
A guest says they paid but the bill says unpaid. Do I charge again?
No. Never re-charge while a payment is pending — follow the reconciliation steps. A pending gateway payment can still capture, and then the guest has paid twice.
Can the system double-charge a guest?
Payment confirmation is idempotent: confirming the same gateway payment twice returns the original result instead of capturing again, and a fully paid bill has no pending payment left to capture.
Whose Razorpay account is used?
The restaurant's own — money settles to the restaurant. Keys are saved by the owner in Settings → Payments, encrypted at rest, and the secret is never shown again after saving.
Inventory
What units can I track?
Base units include g, kg, mg, ml, l, piece, dozen, portion, box, packet, bottle, can, bag, carton and tray — plus conversion units per item (e.g. buy in kg, consume in g).
When exactly does stock deduct?
When an order is accepted, for menu items that have recipe lines (or direct-sale items). Rejected and unaccepted orders deduct nothing; cancelled orders restock.
Can someone silently "fix" a stock number?
No. Opening stock is locked after creation, and adjustments cannot be edited or deleted — they require a reason and stay in the ledger forever.
What is Auto 86?
When any ingredient of a menu item hits zero stock, the item hides itself from the guest menu automatically and returns when you refill.
QR ordering
A guest scanned the QR but the restaurant saw nothing. Why?
Usually one of: the order is waiting in the till's approval queue (the kitchen never sees unaccepted orders), the till is on the wrong outlet, or the guest never tapped Place order. Start with the approval queue.
Can guests call staff from the menu?
Yes — Call a server, Request the bill, and a water request. Requests appear on the Tables board with the waiting time; "Request the bill" also turns the table red.
Can guests pay from their phone?
Yes, when online payments are enabled for the restaurant — the order page shows a Pay now button. Every bill can always be settled at the counter instead.
Staff
How do I add a cashier?
Staff → + Invite with their name, email and the Cashier role. They get an activation email and set their own password; then they sign in at the POS.
Can I see who gave a discount or voided an order?
Yes — discounts, voids and rejections are recorded in the audit log against the person who did them. This is why sharing logins is a bad idea.
Someone left the team. How do I remove them?
Disable the account (owner only). It is disabled, not deleted — their history stays attributed to them.
There is no "forgot password" link. Why?
Self-service reset is not in the product yet. Staff ask the owner, and the owner contacts RestoQR support for a fresh activation — nobody can read or set another person's password.
Billing
Where do I settle an open bill?
Billing → To collect in the admin console, or the till's "To collect" queue. Take payment by any method, then Close bill.
What is the shift close-out?
Billing → Shift close-out: orders closed, gross, refunds, net, and settlement by method — the end-of-shift reconciliation, expected versus counted.
Does RestoQR print GST invoices?
Bills carry GST (CGST+SGST at your configured rate) with rounding, and printer devices can be assigned the GST invoice type. The receipt footer comes from Settings → Branding.
Troubleshooting
The POS will not load. First move?
Reload the page. Then check the device's internet, then sign in again. Cash sales keep working offline while you sort it out.
I see "You don't have access". Is something broken?
No — your role does not include that screen. An owner or manager can grant the single permission; it applies on your next click.
A module says "isn't in this plan". Did we lose our data?
No. Plan gating switches modules off without deleting anything — the module returns with its data the moment the plan includes it.
Where do I paste an error message I copied from the app?
Into the search box at the top of this Help Center — real application error messages are indexed and land on the matching troubleshooting article.