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Guide Easy Cashier · Restaurant Admin (Owner) · Manager Updated September 2026

Cancel (void) an order

Void a live order with a reason — what happens to the kitchen ticket, the bill and the stock.

How to cancel

  1. Admin console → Orders → the order → Cancel.
  2. Enter the reason ("Wrong items", "Guest left") — it is recorded against your account.
  3. The order becomes Cancelled; its kitchen ticket stops being actionable.

Note

Cancel needs the order-void permission — owners, managers and cashiers have it; waiters do not.

What happens to stock

Stock deducts when an order is accepted, and a cancelled order restocks its ingredients — the inventory ledger shows the reversal, so the numbers stay honest.

What NOT to do

Do not

  • Do not cancel an order to fix a payment problem — payment and order state are separate; cancelling a paid order does not refund it (see Payment failed).
  • Do not cancel orders that were cooked and eaten to make a table clear — the bill still needs settling.