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Troubleshooting Easy Restaurant Admin (Owner) · Manager Updated September 2026

"Razorpay is not configured for this restaurant"

Online payments refuse to start because the restaurant has no working gateway configuration.

What happened?

A guest tried to pay online (or you tested the connection) and the system reports that no payment gateway is configured for the restaurant.

Why it can happen

  • Razorpay keys were never saved (Settings → Payments shows Not configured).
  • Keys were saved but payments were left disabled ("Configured but disabled").
  • The saved key was invalid or revoked on the Razorpay side — order creation at the gateway fails.

How to fix it

  1. Owner account → Settings → Payments.
  2. Check the status line: configure keys if Not configured; press Enable payments if Configured but disabled.
  3. Press Test connection — fix the keys if it fails ("Razorpay order creation failed" means the gateway rejected them).
  4. Meanwhile, counter payment covers every bill — the floor never has to stop (Collect a bill).

What NOT to do

Do not

  • Do not paste another restaurant's Razorpay keys to "get it working" — money would settle to the wrong business.
  • Do not leave the restaurant in Live mode with untested keys — test first, then switch.

How you know it is fixed

The status reads Connected and enabled, Test connection verifies, and a small test order can be paid online end to end.

Still not working?

If Test connection keeps failing with valid-looking keys, the key may be revoked or restricted on the Razorpay side. Regenerate it in the Razorpay dashboard, re-save, and if it still fails contact RestoQR support.