Help Center
Guide Easy Restaurant Admin (Owner) · Manager Updated September 2026

Guest feedback and reviews

Ratings land in your review inbox after every served order — reply, address, and point happy guests at Google.

How feedback arrives

After an order is served, the guest's order page offers Rate your meal. Ratings and comments land in the admin console → Feedback page — the review inbox, with average rating and positive / neutral / negative counts. Low ratings carry a red rule so bad nights are impossible to scroll past.

Work the inbox

  1. Filter: Needs reply (3★ and below, unaddressed), All, or Positive.
  2. Read the comment against the order — the rating is attached to a real order you can look up.
  3. Fix what is fixable, then Mark addressed — the single workflow that keeps the inbox honest.

Turn happy guests into reviews

Settings → Review links: add your Google, Instagram and Facebook review URLs. Happy guests get pointed at the public platform where reviews actually count for you.